Fitment Concern / Warranty / Return
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Phone: +27 60 549 2210
Whatsapp: +27 60 549 2210
Email: mass.southafrica@gmail.com
Warranty assessment & investigation: 5 - 7 working days.
Alterations, correction and inspection: 5 - 7 working days.
DESIGN & FINAL PRODUCT
Digital design will differ to the final product due manufacturing processes / Techniques. Logo shape and sizing may differ to fit the client actual size, digital template is not to each individual clients sizing. Digital print colour may differ to protector colour, dye colour and screen print colour.
If a specific size is required for logos then this needs to be communicated before placing an order.
MADE-TO-MEASURE / TAILOR-MADE-FIT
Mass Custom orders are manufactured on a "Made-to-measure" basis which means the items will be constructed in measurements submitted by making use of our measurement service or guide.
Orders are made from use of our patterns with your custom sizing. There may be a variance in fitment from 1-10% which would not be seen as a fitment error. Although our pattern templates are very accurate, we have made this according to the best fitment for protection, flexibility and performance.
Tailor-made fitment is defined by having the product measurement altered by use of a tailor. This is done to get the "Perfect fit". This is a service that is available, however it will be for the clients account.
PRODUCT BREAK-IN
A standard break-in for all products needs to be followed before any warranty or fitment concerns are actioned. In our experience, 2-3 days of riding will allow the products to break in and allow sweat and moisture to penetrate the leather allowing it to soften and reform.
Custom items fitment should be "tight" and not too loose and should allow you to be flexible and not too restrictive. If you do not follow the break-in period, this may lead to unnecessary alterations which may need to be done again after to correct.
If a looser or tighter fitment is preferred, it needs to be stated upon measurements being taken or when supplied.
WARRANTY - FITMENT
A warranty claim has to be made within the first 30 days of receipt of your order or within 60 days of the order being available in SA. If not done within this time, the warranty will be invalid.
Mass Custom SA will still assist with the service to correct your order, but it will not be a warranty claim. All costs and expenses incurred will be for the clients account.
WARRANTY - MATERIALS REPAIRS
Mass Custom stitching and zips warranty are valid for 12 months from purchase. This is only valid if the products have not been used excessively or abruptly or if they have not been involved in an incident.
Refer to full terms & conditions for information relating to kids suit fitment.