F A Q
HOW MUCH IS A CUSTOM SUIT?
All our suit pricing is on our website and catalogue, download the latest catalogue or check our online store for the most recent pricing.
ARE ALL SUITS THE SAME PRICE?
No. A suit standard suit price is defined by a cow or kangaroo hide leather suit, constructed in AAA specification, equipped with level 2 CE approved armour.
Additional extra's include:
Airbag ready
Digital print
Air-bag systems
HOW LONG DOES IT TAKE?
Standard custom order lead time:
4-6 weeks manufacturing (quiet season: June-December)
4-8 weeks manufacturing (busy season: January-May)
Express order lead time:
3-4 weeks manufacturing & shipping - 2-3 week sooner at extra cost.
ORDER PROCESS CUSTOM
Measurements: Submit custom measurements online / Appointment at a Mass approved agent or tailor for custom measurements / order from our size guide.
Design: Submit online or contact us to provide your brief. We supply you with a digital mock up for revision and approval. Confirm design when ready, no changes are possible once submitted, if this is required and extra fee is payable.
Deposit: Custom orders require a 75% deposit to place into manufacturing. No order will be placed until deposit has been received and confirmed.
Order processed: Your order will be processed and sent into production. Orders are processed on Fridays. No orders will be processed if any of the above is outstanding.
Updates: You will receive an update on your order every 2-3 weeks via e-mail.
Manufacturing: 4-6 time line
Process in manufacturing:
Pattern creation using your custom size guide
Leather cut according to your custom size pattern
Digital prints / Screen printing / logo patches created
Order stitching according to AAA specifications
Quality control and final checks
Shipping: 5-8 day timeline for standard shipping to South Africa from main factory.
Once received at Mass Custom SA offices, the order will be inspected and reshipped to your door. Shipping will only incur when the balance of the account is settled and confirmed.
HOW CAN I GET MEASURED UP?
Submit custom measurements online / Appointment at a Mass approved agent or tailor for custom measurements / order from our size guide.
Submit appointment request online via our website portal.
LEATHER TYPE - WHICH TO CHOOSE
Cow hide: Strong and durable / slightly heavier than kangaroo
Higher abrasion resistance when compared to kangaroo leather.
Recommended for the rider that wants a strong versatile suit or jacket that would provide efficient abrasion resistance. This has higher wear resistance when used in multiple impacts.
Kangaroo hide: Strong and lightweight / 1.5kg+ weight saving compared to cow leather.
Softer feel and quicker break in time.
Kangaroo hide has a higher tensile strength compared to cow hide. This means tear resistance on impact, however, this hide does not have the same abrasion resistance as cow hide, which means a hole or opening will form much quicker during an incident.
Recommended for the rider that wants or requires a lighter suit for comfort or performance preferences. Note that this leather will need to be cleaned more often to remain soft and flexible and to retain it's strength.
GLOVES LEATHER TYPE
Cow hide: Longer lasting / Less initial feel before break in on the levers.
Kangaroo hide: More feeling on the controls / increased comfort.
AIRBAG
Airbag systems that are compatible to work with Mass suits are the Alpinestars Tech-air 5, Tech-air 7x and Tech-air race. Most other airbag vests should be compatible with Mass suits, contact us to confirm.
Airbag ready suits may not fit correctly if ordered for an airbag system and one is not fitted.
WHAT TYPES OF SUITS DO WE MAKE?
High grade leather suits for motorcycle racing, track days and sport riding.
We manufacture our suits in one piece and two piece options.
DOES MASS MAKE JACKETS?
Yes we do manufacture and import custom designed and custom sized jackets.
HOW DO I GET MY OWN CUSTOM DESIGN?
Visit our design page follow the guide lines to either download the design catalogues or submit your idea directly via our design request portal.
Visit our catalogue section to download all our design catalogues.
HOW DOES CUSTOM SIZING WORK?
Mass suits are constructed on a made-to-measure basis. Which is done by means of submitting measurements required via our measurement guide and your garment will be made by patterns cut to your custom measurements submitted.
Please note the difference between made-to-measure fitment and tailor-made fitment.
Made-to-measure: Your custom measurements with our custom patterns, the fitment is made to the Mass Custom specification. The fitment in certain areas such as between the ankle bone and calve, the wrist bone and forearm. This area is meant to have spacing and may not be a tapered fit.
New riders: Note that there may be an imitation of loose material behind the the thigh area, this will tighten when in the riding position. Tightening this will restrict movement greatly.
PROTECTION & QUALITY
High Grade leather used to construct all our products. Our factory follow the AAA specifications necessary to be approved for the highest levels of racing.
WARRANTY
A warranty claim has to be made within the first 30 days of receipt of your order or within 60 days of the order being available in SA. If not done within this time, the warranty will be invalid.
Mass Custom SA will still assist with the service to correct your order, but it will not be a warranty claim. All costs and expenses incurred will be for the clients account.
WARRANTY - MATERIALS REPAIRS
Mass Custom stitching and zips warranty are valid for 12 months from purchase. This is only valid if the products have not been used excessively or abruptly or if they have not been involved in an incident.
There is no warranty for items involved in an incident.
Leather: 12 months warranty on leather strength from products that were not involved in an incident and show no signs of excessive use. Replacement leather will be provided and repair process will be handled by Mass Custom SA.
Colour: Fluorescent /chrome or special print colours or digital print - 3 months warranty on items not involved in an incident and not exposed to any harmful chemicals. Repair process will be handled by Mass Custom SA.
Standard colours: 12 months warranty on items not involved in an incident and not exposed to any harmful chemicals. Repair process will be handled by Mass Custom SA.
Fitment: Applicable if the custom measurement sizes submitted correlate with the customer current measurements. Weight gain or loss may affect the fitment, a weight change from 1,5kg will affect fitment.
Make a warranty claim on the warranty claim portal or contact a Mass representative to assist.
Once a warranty is valid, the product needs to go to our nominated tailor partner for assessment, alterations and final inspection.
Warranty assessment & investigation: 5 - 7 working days.
Alterations, correction and inspection: 5 - 7 working days.
Any adjustments that do not fall under a warranty claim will be for the clients account. This will be confirmed before a client is liable for any unexpected expenses.
CUSTOMER SUPPORT
Mass Custom SA and it's representatives will do their best to provide all it's clients with the best support to our ability to ensure client satisfaction.
Mass Custom SA is owner managed and is growing, please allow 2-3 working days for general support whilst the brand grows. We can ensure you that customer service and satisfaction is a main priority.
No abuse will be tolerated. Any abuse by means of unruly and disrespectful actions towards Mass Custom SA and any of it's representatives will forfeit our customer support going forward.